COVID 19 - How I will be operating safely


I have introduced some changes to how I undertake client consultations in order to comply with current guidance on safe working.   These small tweaks will enable me to re-start making fabulous hats for you and keep us all safe and well. I'm sure you will understand and I look forward to welcoming back my clients. 

  • Symptom free - if I have any concerns about my own state of health I will contact you and re-arrange our appointment.  I request that you do likewise.
  • Cleaning regime - All surfaces and touch points (door handles etc.) will be cleaned before and after each client visit.
  • Hand sanitiser - I will ask you to use the hand sanitising gel when you arrive and I will do likewise
  • Keeping our distance - for the initial part of any consultation we will be able to sit and chat whilst maintaining a 2m plus distance.  When trying on samples and looking at trims where we are likely to be closer I shall be wearing a face mask and aiming to keep 1m apart.
  • Face masks - for any fitting activities with you I shall be wearing a face mask. I ask that you also wear your own mask.  A mask with elastic around the ears will be best as this style should not interfere with the hats as you try them on.
  • Come on your own - in order to keep safe distances during the consultation I request that you come on your own. Most clients do come on their own anyway so this should only be a change in a small number of instances.  If you feel you need a second opinion then I am quite happy for you to Facetime a friend or have some photos taken to share with them later.
  • Quarantining stock - you will try on a number of hats and samples during the consultation process. To be completely safe I will be quarantining any stock for a minimum of 72 hours. This means that I will need to leave 3 days between appointments for new clients.  I will also box and quarantine your new hat for you (again for 72 hours) before you come for a fitting or to collect it.
  • Timescales - due to the quarantine timescales, the gap needed between new client appointments and potential delays with my suppliers etc. you should allow at least 6 weeks for your new hat to be commissioned and made. 


... working to keep us safe in these unusual times